Experience
Selected Work
A selection of projects and technical challenges I’ve delivered across Microsoft 365, endpoint management, and infrastructure.
Case Studies
SolidWorks PDM Migration to Azure
Environment: On-prem → Azure VPC
Problem: Clients could not connect to the PDM service despite successful RDP and network access.
What I did: Led troubleshooting across internal teams and third-party support. Analysed device configuration and network traffic using Wireshark and Intune policy review.
Outcome: Identified a firewall policy mismatch causing inconsistent behaviour between wired and wireless connections and restored full service connectivity.
Microsoft 365 Tenant Migration (75 Devices)
Environment: Hybrid → Entra ID (cloud-only)
Problem: Required migration of all user devices to a new Microsoft 365 tenant following consolidation.
What I did: Created a full migration plan including device audit, lifecycle assessment, and user scheduling. Rebuilt and enrolled devices using Intune and OneDrive backups.
Outcome: Migrated ~75 devices, decommissioned outdated hardware, and completed the rollout within 4 months.
Mobile Device Management (iOS & Android)
Environment: Intune, Apple Business Manager
Problem: Required structured mobile deployment across two organisations within a single tenant.
What I did: Designed enrolment profiles for Android, including fully managed and BYOD setups, and configured Apple Business Manager for automated iOS deployment.
Outcome: Delivered a scalable and automated mobile device management platform with improved security and consistency.
Helpdesk System & Workflow Implementation
Environment: Microsoft 365, MSP Manager
Problem: Legacy ticketing relied on manual email-based processes.
What I did: Implemented a new helpdesk platform, configured SLAs and dashboards, and built a Microsoft Forms + Power Automate workflow for structured ticket creation.
Outcome: Delivered a fully functional ticketing system with improved visibility, automation, and user adoption.
Technical Stack
Exchange Online, Teams, SharePoint
Entra ID, MFA, Conditional Access, Azure AD Connect
Intune, app deployment, compliance, Windows lifecycle
PowerShell automation and administration
Active Directory, DNS, DHCP, Hyper-V, VMware
VPNs, firewalls, troubleshooting and support