Professional background

Traffic Group Signals

Senior IT Support Engineer

April 2020 – Present

• Deliver support and technical projects across a 200-user business.
• Administer Microsoft 365 services including Exchange Online, Teams and SharePoint.
• Manage Entra ID including user lifecycle, MFA and Conditional Access.
• Deploy and manage Intune for configuration, compliance and application deployment.
• Support endpoint provisioning and Windows lifecycle management.
• Provide 2nd/3rd line support across devices, cloud services and networking.
• Work with external vendors and MSPs to deliver projects and resolve escalations.
• Maintain technical documentation and improve operational processes.

Reform IT

Project Engineer / Support Engineer

May 2019 – April 2020

• Delivered project and escalated support work across customer environments.
• Supported Microsoft 365 environments, infrastructure deployments and general client support.
• Provided both on-site and remote technical support.

Events Engineer (Contract)

March 2019 – May 2019

• Delivered technical support for VR installations at a show home exhibition.
• Set up and maintained VR headset systems for public use.
• Troubleshot hardware, connectivity and signal issues in a live environment.
• Diagnosed and resolved interference affecting signal stability.
• Ensured systems remained operational throughout the event.
• Provided on-site support and rapid issue resolution.

Charlton Networks

IT Support Engineer (1st / 2nd Line)

January 2011 – January 2019

• Delivered 1st and 2nd line support across desktop, server and networking environments.
• Managed tickets from triage through to resolution.
• Supported endpoint, infrastructure and customer-facing IT work.