Will Perry
Cheltenham, UK • will@peztech.org • 07508349461
Senior IT Support & Project Engineer
Profile
Senior IT engineer with 15+ years’ experience delivering support and technical projects across SME environments. Currently responsible for IT operations and project delivery within a 200-user business, with a focus on Microsoft 365, Entra ID, and Intune.
Experienced across 1st–3rd line support, with strong capability in endpoint management, cloud services, and troubleshooting complex technical issues. Proven track record of improving processes, supporting users, and delivering reliable IT solutions in production environments.
Core Skills
- Microsoft 365: Exchange Online, SharePoint, Teams
- Entra ID: Azure AD, Conditional Access, MFA
- Intune / Endpoint Manager: Autopilot, app deployment, compliance
- Windows 10/11 deployment & lifecycle management
- PowerShell scripting & automation
- Active Directory & hybrid environments: Azure AD Connect
- Networking: VPNs, firewalls, troubleshooting
- Virtualisation: Hyper-V / VMware
- Endpoint security & policy management
- ITIL-based support & service improvement
Professional Experience
Senior IT Support Engineer
Traffic Group Signals | April 2020 – Present
Responsible for IT support and project delivery across a 200-user organisation, covering Microsoft 365, endpoint management, and infrastructure.
- Deliver and support Microsoft 365 services including Exchange Online, Teams, and SharePoint.
- Manage Entra ID including user lifecycle, Conditional Access, and MFA policies.
- Deploy and manage Intune for device compliance, configuration, and application deployment.
- Implement and support Windows Autopilot for device provisioning.
- Provide 2nd/3rd line support across endpoints, networking, and cloud services.
- Support hybrid environments including Active Directory and Azure AD Connect.
- Work with third-party vendors and MSPs to deliver projects and resolve issues.
- Create and maintain technical documentation and internal processes.
Project Engineer / Support Engineer
Reform IT – Cheltenham | May 2019 – April 2020
- Delivered project and support work across multiple client environments.
- Implemented IT solutions across customer environments.
- Provided 2nd line support and escalation handling.
- Supported Microsoft 365 environments and migrations.
Events Engineer (Contract)
Freelance / Contract Role | March 2019 – May 2019
- Delivered technical support for VR installations at a show home exhibition.
- Set up and maintained VR headset systems for public use.
- Troubleshot hardware, connectivity and signal issues in a live environment.
- Diagnosed and resolved interference affecting signal stability.
- Provided on-site support and rapid issue resolution.
IT Support Engineer (1st / 2nd Line)
Charlton Networks – Cheltenham | January 2011 – January 2019
- Delivered 1st and 2nd line support across desktop, server and networking environments.
- Managed support tickets from triage through to resolution.
- Supported Windows desktop environments and Office 365.
- Installed and configured networking and endpoint solutions.
Technical Stack
- Cloud & Identity: Microsoft 365, Entra ID, Azure AD Connect
- Endpoint Management: Intune, Autopilot, Group Policy
- Operating Systems: Windows 10 / 11
- Scripting: PowerShell
- Infrastructure: Active Directory, DNS, DHCP
- Virtualisation: Hyper-V, VMware
- Networking: VPNs, firewalls, routing & switching
- Security: MFA, Conditional Access, endpoint protection
Certifications & Training
- CompTIA A+
- Microsoft Certified Professional
- Altaro Certified Engineer
- Sophos Endpoint Certified Engineer
- NVQ Level 5 Leadership & Management
- Advanced Apprenticeship – IT & Telecoms